Delivery

We have carefully selected our delivery and returns providers, which are DPD in the UK and Royal Mail / FedEx for the rest of the world. We deliver nationally at a cost of £4.95, Europe at £8 and the rest of the world at £12. 

All orders if in stock will normally be sent within 1-2 working days (although this may be longer during busy periods). All orders for 'Pre-order' items will sent once they are back in stock. This can range from 1-6 weeks depending on the item purchased. For a specific lead time please refer to the product page of the piece you’re interested in purchasing or email the team at info@kirstielemarque.com.

International deliveries can take some time depending on the destination address due to Brexit delays and Covid-19 restrictions. Please allow up-to 3 weeks for Royal Mail Standard International Tracked delivery and 3-5 days for FedEx Express International delivery. 

Please note that international packages are subject to duties and customs fees that are not calculated at checkout and that are not covered by Kirstie Le Marque. We have no control over these fees and do not take responsibility for them. These fees will be billed to you upon delivery. For more information, please contact your local customs office to determine fees ahead of time.

Returns

We want you to be completely happy with your jewellery. If for any reason you are not happy, we ask you to please return your purchase within 30 days of the delivery date. Please ensure that your jewellery is unworn, unaltered and is returned to us as you received it. We ask that your return is sent back to us in its original packaging and that you include our completed returns form. 

DOWNLOAD OUR RETURNS FORM HERE

You must pay for the cost of returning items if they are not damaged or faulty. Please note that your statutory right to return goods that are not damaged or faulty is limited to 14 days from the date of delivery. However, we have chosen to extend this period to 30 days to give you more time to ensure you are happy with your purchase.

We recommend that you return the item using Special Delivery and insure it at the appropriate value. We cannot accept any responsibility if an item is lost in transit. The cost of returning the item to us is your responsibility, unless the item is damaged or faulty.  Please see our terms and conditions for further details regarding the warranty we offer and your other rights to return items.

Returns of EARRINGS

Please note we do not offer refunds or exchanges on earrings for reasons of hygiene.

Returns of engraved items

Please note, that any engraved pieces are not eligible for returns or refunds due to the personalised nature of the sale, unless they are damaged or faulty.