Delivery & Returns

We have carefully selected our delivery and returns providers, which are Royal Mail in the UK, DHL for Europe and FedEx for the rest of the world. We deliver nationally at a cost of £4.95, Europe at £8 and the rest of the world at £12, although please email us ahead of international orders due to current Covid-related delays.

Domestic orders, if the piece is in stock and ordered by 1pm, are sent for next day delivery. Our international deliveries can take some time depending on the destination address, please contact us for specific costs per region.

Please note that international packages are subject to duties and customs fees that are not calculated at checkout and that are not covered by Kirstie Le Marque. We have no control over these fees and do not take responsibility for them. These fees will be billed to you upon delivery. For more information, please contact your local customs office to determine fees ahead of time.

We want you to be completely happy with your jewels. If for any reason you are not happy, we ask you to please return your purchase within 14 days of the delivery date. We are unable to accept returns after this date. Please ensure that your jewels are unworn, unaltered and are returned to us as you received them. We ask that your return is sent back to us in its original packaging and that you include a note with your order number and name, so that we can process your return as quickly as possible.

Returns of Engraved Items
Please note, that any engraved pieces are not eligible for returns or refunds due to the personalised nature of the sale.

Please return all products to:
KLM Returns
PO Box 61390
N19 9FA

We recommend that you return the item using Special Delivery and insure them at the appropriate value. We cannot accept any responsibility if an item is lost in transit. The cost of returning the item to us is your responsibility, and the original postage costs will not be refunded. Please note that original shipping costs cannot be refunded unless items are deemed faulty.