Shipping & Returns

Shipping

UK Delivery
We have carefully selected DPD as our delivery provider. In-stock pieces will be sent within 2 - 7 working days (although this may be longer during sale and busy periods). Tracking details will be emailed to you as soon as an item has been dispatched.

Pre-order
Please note that our current pre-order lead time is anything from 1 to 6 weeks depending on the item.

If you would like a more accurate lead-time for a product just pop us an email to info@kirstielemarque.com.

You are welcome to visit us to collect a specific piece of jewellery. Please email us in advance at info@kirstielemarque.com letting us know the name of the piece you wish to collect, and we will arrange a time for you to visit our North London studio.

Next Day Delivery
Items marked “NEXT DAY DELIVERY” will be sent via 24 Hour UK Signed & Tracked Delivery on the day of order at no extra charge (orders must be made before 12 noon Monday - Thursday).

EU Deliveries 
We currently do not ship to countries in the European Union including; Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

International Deliveries 
We have partnered with Zonos for international deliveries who are experts in enabling brands to sell globally. Alongside Zonos we offer a smooth and efficient shopping experience where all import duties and tax fees are calculated and guaranteed at checkout, no matter where in the world you are shopping from.

Depending on your location international deliveries will take between 2 - 7 days. If you have any questions please email us at info@kirstielemarque.com.

Returns

We want you to be completely happy with your jewellery. If for any reason you are not happy, please let us know within 7 days of receiving your item by emailing us at info@kirstielemarque.com with your order number and reason for return. Any returns received outside this timeframe may be accepted at the discretion of KLM and may be returned back to the customer or we may refund by way of an online credit note.

Returned items should be sent to:

KLM Returns
11 Pond Square
Highgate
London
N6 6BA

Please include a returns form in the package along with your jewellery;

DOWNLOAD YOUR RETURNS FORM HERE

When returning your item we ask that you ensure your jewellery is unworn, unaltered and is returned to us as you received it and, that your return is sent back to us in its original packaging. 

You must pay for the cost of returning items, unless they are damaged or faulty. We recommend that you return the item using Special Delivery and insure it at the appropriate value. We cannot accept any responsibility if an item is lost in transit. 

Before we issue a refund the returned item will be checked by our returns team. If the jewellery has any signs of wear it won’t be eligible for return and we’ll send it back to you. We aim to process refunds within 14 days of receiving your return and the refund will be made to the original payment method used for purchase. If your return package shows as having been delivered to us, please allow the full 14 days for us to complete the returns process. If after this time you have not received your refund, please contact us on info@kirstielemarque.com. Please allow up to a further 10 business days for your bank to refund to your account. 

Please note that we do not refund the original shipping cost unless the jewellery is damaged or faulty.

Our returns system is the same, regardless of your location in the world.

Customers are responsible for all international return shipping costs.

Unfortunately we are unable to refund any duties and/or taxes paid.

Return of Gifted Jewellery    
If you wish to return an item of jewellery that you received as a gift, please follow the instructions above. Please note that we will issue you a Kirstie Le Marque e-gift card. We do not offer refunds to third parties. 

Returns of Earrings
Please note we do not offer refunds or exchanges on earrings for reasons of hygiene.

Returns of Engraved Items and Bespoke Pieces
Please note, that any engraved or bespoke pieces are not eligible for returns or refunds/exchanges due to the personalised nature of the sale, unless they are damaged or faulty. We are unable to accept any returns from any of stockists, please contact them directly.

Returns of Gift Card
We do not refund gift cards.