We have carefully selected DPD as our delivery and returns providers. All orders over £400 are delivered in the UK for FREE.
All orders if in stock will normally be sent within 1-2 working days (although this may be longer during busy periods). All orders for 'Pre-order' items will sent once they are back in stock. This can range from 1-6 weeks depending on the item purchased. For a specific lead time please refer to the product page of the piece you’re interested in purchasing or email the team at firstname.lastname@example.org.
Next Day Delivery
All items marked "NEXT DAY DELIVERY" will be sent day of order at no extra charge. Only applies to UK orders made before 12 noon, Monday - Thursday.
We have partnered with Zonos for international deliveries who are experts in enabling brands to sell globally. In partnership Zonos we offer a smooth and efficient shopping experience where all import duties and tax fees guaranteed at checkout.
Depending on your location international deliveries will take between 2 - 7 days. If you have any questions please email us at email@example.com.
We want you to be completely happy with your jewellery. If for any reason you are not happy, please let us know within 7 days of receiving your item by emailing us at firstname.lastname@example.org with your order number and reason for return. Once you have received an email notification from us with the return details, you will then have a further 10 days to send your jewellery back to us. Any returns received outside these timeframes may be accepted at the discretion of KLM and may be returned back to the customer or we may be refunded by way of an online credit note.
When returning your item we ask that you ensure your jewellery is unworn, unaltered and is returned to us as you received it and, that your return is sent back to us in its original packaging.
You must pay for the cost of returning items, unless they are damaged or faulty. We recommend that you return the item using Special Delivery and insure it at the appropriate value. We cannot accept any responsibility if an item is lost in transit.
Before we issue a refund the returned item will be checked by our returns team. If the jewellery has any signs of wear it won’t be eligible for return and we’ll send it back to you. We aim to process refunds within 14 days of receiving your return and the refund will be made to the original payment method used for purchase. If your return package shows as having been delivered to us, please allow the full 14 days for us to complete the returns process. If after this time you have not received your refund, please contact us on email@example.com. Please allow up to a further 10 business days for your bank to refund to your account.
Please note that we do not refund the original shipping cost unless the jewellery is damaged or faulty.
Our returns system is the same, regardless of your location in the world. Customers are responsible for all international return shipping costs. Unfortunately we are unable to refund any duties and/or taxes paid.
Return of Gifted Jewellery
If you wish to return an item of jewellery that you received as a gift, please follow the instructions above. Please note that we will issue you a Kirstie Le Marque e-gift card. We do not offer refunds to third parties.
Returns of Earrings
Please note we do not offer refunds or exchanges on earrings for reasons of hygiene.
Returns of Engraved Items and Bespoke Pieces
Please note, that any engraved or bespoke pieces are not eligible for returns or refunds/exchanges due to the personalised nature of the sale, unless they are damaged or faulty. We are unable to accept any returns from any of stockists, please contact them directly.
Returns of Gift Card
We do not refund gift cards.