BRAND INFORMATION
  • Kirstie Le Marque Limited
  • Company Number 12554439
  • Registered Company Address - C/O Elco Accounting, 24 Church Street, Rickmansworth, Herts, UK, WD3 1DD
  • Postal Address - P.O Box 61390, London, N19 9FA
  • V.A.T Number 316697376
Overview
These Terms and Conditions tell you, the customer, information about us, how to use our website (www.kirstielemarque.com) and outlines the legal terms and conditions on which we sell our products to you. 
This website is operated by Kirstie Le Marque Limited. Throughout our site the terms “we”, “us” and “our” refer to Kirstie Le Marque Limited. Kirstie Le Marque Limited offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you agree to be bound by the following terms and conditions including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Any new features or tools which are added to the current store shall also be included in our Terms and Conditions. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Terms and Conditions 
The below terms and conditions apply to any contract between Kirstie Le Marque and the sale of our goods to you, the customer. Please read these terms and conditions carefully and make sure that you understand them before placing an order with us, whether you place that order through our website or via email. If you refuse any of these terms, you must not buy products from our website. By placing an order with us, you are accepting these terms. 
Our website very simply guides you through the processes needed in order to place an order with us. Throughout this process, you have the ability to amend, delete or change the number of pieces you’d like to order. Please carefully check through your basket before finalising any orders. 
After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy the item in question for the price advertised on our Website. All orders are subject to acceptance by us and we will confirm this acceptance to you by sending you an email that confirms that the Goods have been dispatched (the "Dispatch Confirmation"). The Contract will only be formed when we send you the Dispatch Confirmation.
 

Consumer rights
As a consumer, you have the right to cancel within 14 days of delivery. This is in accordance with your legal rights. For more information regarding refunds and returns, please refer to our FAQs.
If the product is out of stock or is no longer available including if we cannot meet a despatch date we will inform you via email. If you have already paid for the product, we will refund you and any delivery costs as soon as possible. 

Price
The price of our product will be quoted on our website at the time you submit your order and includes VAT at the applicable current rate in the UK. If the rate changes between the date of your order and the date of delivery, we will adjust the VAT that you pay, unless you have already paid for the product in full before the VAT change takes place.
There may be an occasion when some of our Goods on the Kirstie Le Marque Website may be incorrectly priced. If we discover an error in the price of the Goods you have ordered we will contact you in writing to inform you of this error and we will give you the option of continuing to purchase the Goods at the correct price or cancelling your order. We will not process your order unless we have received your instructions to do so. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. If the pricing error is obvious and could have reasonably been recognised by you as mispricing, we do not have to provide the Goods to you at the incorrect (lower) price.
The price of our products on the website do not include delivery costs. Delivery costs are laid out for the customer in full at the checkout, before you confirm your order. For more information on delivery charges, please refer to our shipping and returns page. 

Photography
Please note that while every effort is taken to ensure that products are properly represented on our website, some pieces may appear smaller or larger than the actual product. Images are for illustrative purposes only and some colours may appear slightly differently than the true product’s colours due to a device’s screen defaults or photography techniques (such as lighting). 

Payment
Payments on kirstielemarque.com are processed via secure Shopify payments. We assume no liability whatsoever for the availability and functionality of this service. We assume no liability for any financial loss caused by the use of Shopify’s payment service. 

Agreement 
If the product(s) that you receive are not what you ordered, are damaged or defective or if the delivery is of the incorrect quantity, you must notify us via email within 7 days of delivery of the product(s). If you do not notify us within this timeframe, we have no liability towards you. If you do notify us of a problem under this condition, our obligation to you will be either: 
  • To make good any shortage or non-delivery; or
  • To replace any goods that are damaged or defective; or
  • To refund you the full amount that you paid for the product in question.

Your enquiries and concerns
If you have any direct enquiries, concerns or feedback, please email us on info@kirstielemarque.com
 
Our contact with you
Any contact with you regarding any order will be given to you via our email address info@kirstielemarque.com. Our contact with you will be deemed received and properly served 24 hours after it has been sent by us. If we needed to prove that we got in contact with you, it is sufficient to prove that the email was sent to you via any of the email addresses above. 

Customer service
If you need to check the status or an order or verify a shipment, please contact us on info@kirstielemarque.com where we endeavour to get back to you within 48 hours of receiving your email.  If you have any complaints, please also contact us on info@kirstielemarque. 

Copyright & Trademark 
Kirstie Le Marque is the operator of www.kirstielemarque.com.
All materials on our website are protected by copyrights, designs and/or trademarks. All of these materials are owned by Kirstie Le Marque. These materials include, but are not limited to, the photographs, images, illustrations, text, copy, video clips, audio clips, designs, logos, and other materials on the site.
You are therefore expressly prohibited from copying, editing, transmitting, uploading or incorporating into any Kirstie Le Marque materials into any other materials. You are also prohibited from removing, modifying, altering or using any registered or unregistered of the above mentioned materials.